Frequently Asked Questions ?
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Can I get a refund?
If there has been an issue with your order, please contact us as soon as possible. We review each case individually and will always aim to find a fair solution. Refunds are only issued where a verified error has occurred on our part.
Please note that if you have already left the restaurant with your order, the incorrect item(s) must be returned to us before a refund can be processed. We are unable to issue refunds without first inspecting the returned order.
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We make every effort to provide accurate information about the ingredients used in our menu items. However, due to the nature of our recipes and food preparation, we cannot list every individual ingredient or component used in every product (for example, ingredients used in marinades, sauces, seasonings, or supplier products).
If you have any food allergies, intolerances, or dietary requirements, it is your responsibility to inform us before placing your order. Our staff will be happy to advise you and check whether a dish is suitable for your needs.
Please note that all food is prepared in the same kitchen. While we take great care to minimize the risk of cross-contamination, we cannot guarantee that any dish is completely free from allergens. Customers with severe allergies should use their own judgment when ordering.
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Orders may only be changed or cancelled if preparation has not yet begun. Please contact us immediately after placing your order, and we will do our best to assist you.
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Please check your order carefully before leaving the restaurant. While we always strive to prepare every order correctly, mistakes can occasionally happen. It is therefore the customer's responsibility to ensure they have received the correct order before taking it home.
Unfortunately, we cannot offer refunds or replacements for orders placed incorrectly by the customer or for incorrect orders that have already been taken home without being checked before leaving the restaurant.
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Collaborative, honest, happy and straightforward.

